7v77 Privacy Policy – How We Handle Your Personal Data

1 Introduction

7v77 is an online gaming platform serving players in the Philippines. As part of operating an account-based platform that processes real financial transactions, we collect and handle personal information as a necessary and regulated part of our service. This Policy explains our approach to that data — what we collect, what we do with it, who we share it with, and how long we keep it. We also explain your rights as a data subject and how to exercise them.

We are committed to handling personal information responsibly and in accordance with the data privacy principles applicable to our operations in the Philippines. We do not collect more data than is needed for the purposes described in this Policy.

2 Data We Collect

The personal information we collect falls into the following categories:

3 How We Use Your Data

Personal data collected by 7v77 is used exclusively for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile.
• Payment processing — to process PHP deposits, release withdrawal payments to your verified Philippine bank account or e-wallet, and maintain accurate financial records.
• Platform security — to detect unauthorised access, prevent fraud, identify prohibited conduct such as multi-accounting, and protect the integrity of the platform.
• Customer support — to respond to your queries, resolve disputes, and provide assistance with account or gameplay issues.
• Responsible gaming — to monitor account activity for signs of problematic gaming behaviour and to apply self-exclusion or cooling-off measures where requested.
• Legal and compliance obligations — to meet record-keeping requirements, respond to lawful requests from authorities, and fulfil anti-money laundering (AML) obligations applicable to gaming operations.
• Platform improvement — to analyse usage patterns at an aggregate level and improve platform performance, mobile responsiveness, and game availability for Philippine players.

We do not use your personal data for automated decision-making that produces significant legal or similar effects without human review.

4 Data Sharing

7v77 does not sell, rent, or trade your personal data. We may share your information with the following categories of third parties, strictly for the purposes described:

• Identity verification providers — to confirm your identity using your submitted Philippine government-issued ID during KYC.
• Payment service providers — to process PHP deposits and withdrawals via Philippine banking infrastructure and e-wallet services. These providers receive only the transaction and account reference data necessary to complete the transaction.
• Technology and hosting providers — to maintain the platform's servers, databases, and security infrastructure. These providers operate under confidentiality obligations and are not permitted to use your data for their own purposes.
• Game content providers — live casino studio operators and slot game developers may receive session data necessary to run the game. No personally identifiable information beyond what is required for the game session is shared.
• Legal and regulatory authorities — where required by applicable law, court order, or a lawful regulatory request, we may disclose personal data to the relevant authority. We will notify you where permitted to do so.

5 Data Retention

We retain personal data for as long as your account is active and for a defined period after account closure, as required by applicable legal and financial record-keeping obligations. Specifically:

• Account and identity data is retained for the duration of your account's active status and for the required retention period following account closure.
• Transaction and financial records are retained for the period required under applicable financial compliance and AML obligations.
• Support communication records are retained for a reasonable period to allow for dispute resolution and quality assurance review.
• Device and access logs are retained for security and fraud investigation purposes for a defined rolling period.

Once the applicable retention period expires, personal data is securely deleted or anonymised so it can no longer be associated with an individual.

6 Security Measures

7v77 implements the following technical and organisational measures to protect your personal data:

• SSL encryption on all data transmission between your device and the 7v77 platform, covering login, payment inputs, and account management actions.
• Password hashing — account passwords are stored as encrypted hashes. 7v77 staff cannot read your password in plain text.
• OTP verification for sensitive account actions, including login from unrecognised devices, withdrawal requests, and password changes.
• Biometric login support on the 7v77 mobile app, providing a secure alternative to password entry on supported Android and iOS devices.
• Access controls limiting which staff members can access personal data, restricted to those with a legitimate operational need.
• Fraud monitoring systems to detect unusual account activity, multi-account behaviour, and suspicious transaction patterns.

While 7v77 takes appropriate security measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to report any suspected unauthorised account access to support immediately.

7 Cookies and Tracking Technologies

The 7v77 website and app use cookies and similar technologies for the following purposes:

• Essential cookies — required for platform login sessions, security tokens, and basic navigation. The platform cannot function correctly without these.
• Analytics cookies — used to understand how players navigate the platform at an aggregate level, which pages load most frequently, and where technical issues arise. This data is used to improve performance.
• Security cookies — used to identify trusted devices, detect anomalous login patterns, and support fraud prevention measures.

By using the 7v77 platform, you consent to the use of essential and security cookies. Analytics cookies may be managed through your browser settings. Disabling non-essential cookies will not affect your ability to play or transact on the platform.

8 Your Rights as a Player

As a data subject, you have the following rights with respect to the personal data 7v77 holds about you:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — you may request that inaccurate or incomplete personal data be corrected. Some corrections may require identity verification before they are applied.
• Right to erasure — you may request that personal data be deleted where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain records.
• Right to object — you may object to certain uses of your personal data, particularly where processing is based on legitimate interest rather than legal obligation.
• Right to account closure — you may request the closure of your 7v77 account at any time by contacting support. Closure does not result in the immediate deletion of all data, as retention obligations may apply, but your account will be deactivated and your data will no longer be used for active platform purposes.

To exercise any of these rights, contact 7v77 support at [email protected]. Requests will be responded to within a reasonable timeframe. We may need to verify your identity before acting on a data request.

9 Minors

7v77 is strictly an adult platform. No person under the age of 21 is permitted to register or use the platform. We do not knowingly collect personal data from individuals under 21. If it is brought to our attention that an account has been registered by a minor, we will close the account immediately and delete the associated personal data as promptly as possible, subject to any legal obligations. If you are a parent or guardian and believe your child may have registered on 7v77, please contact support immediately.

10 Changes to This Policy

7v77 reserves the right to update this Privacy Policy at any time. When material changes are made, the date shown at the top of this page will be updated to reflect the revision date. For significant changes that affect how your data is used, we will make reasonable efforts to notify active account holders through in-platform notifications or via your registered email address. Your continued use of the platform following a policy update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

11 Contact Us

For any questions, concerns, or requests related to this Privacy Policy or the personal data 7v77 holds about you, please reach our support team:

For account-related questions and general platform information, visit the FAQ page. For information on how we handle responsible gaming, visit the Responsible Gaming page.